Shipping policy
Free Worldwide Shipping
At KovoClean, we offer free shipping on all orders worldwide — no minimum order required.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States | 7–14 business days |
| United Kingdom | 7–14 business days |
| Europe | 7–14 business days |
| Australia / New Zealand | 10–18 business days |
| Canada | 7–14 business days |
| Rest of World | 10–21 business days |
Note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can use this to monitor your delivery status at any time via our Track Your Order page.
Customs & Import Duties
KovoClean ships internationally from our fulfillment center. Orders shipped outside of the UAE may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Shipping Carrier
We partner with reliable international carriers including DHL, FedEx, and local postal services to ensure your order arrives safely.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us at support@kovoclean.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
Contact Us
For any shipping-related questions, please email support@kovoclean.com.
Contact Us
For questions, contact us at:
📧 support@kovoclean.com
📞 +44 20 8040 4981
🏢 Mcm Go Fze Llc, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates